Privacy Policy

Account information. When you create an account on our website we collect your name, email address, and password (stored only in hashed form). If you choose “Sign in with Google”, we receive your name, email address, and profile photo from Google through Firebase Authentication.

Order information. When you place an order we collect your name, email address, phone number, shipping address, the products you buy, and any coupon or referral code you use.

Payment information. Payments are processed by Stripe. Your card details are entered directly with Stripe and are never stored on our servers. We receive only a payment confirmation and limited details such as the card brand and last four digits.

Messages you send us. If you use our contact form or contact us by email, phone, or WhatsApp, we keep the information you share so we can respond.

Browser storage. Our website stores your shopping bag and sign-in session in your browser’s local storage so they persist between visits. We do not use advertising or third-party tracking cookies.

The Prismonic app connects your phone to your Prismonic device over your local Wi‑Fi network. To do this it requests the following permissions:

• Location / Nearby Wi‑Fi devices — Android requires this permission to scan for nearby Wi‑Fi networks so you can choose the network your device should join. The app does not collect, store, or send your location to us or anyone else.
• Internet and network state — to communicate with your Prismonic device and to stream audio content.

The Wi‑Fi network name and password you enter are sent only to your own Prismonic device on your local network so it can connect to the internet. Device settings are kept on your phone in secure storage. The app does not contain advertising, does not use analytics or tracking SDKs, and does not sell or share personal information.

• To process, ship, and deliver your orders.
• To send order confirmations, shipping updates, and receipts.
• To provide customer support and respond to your messages.
• To manage your account and keep it secure.
• To set up and operate your Prismonic device.
• To prevent fraud and meet our legal and tax obligations.

We do not sell your personal information.

We share information only with service providers that help us run our business, and only as needed to provide their service:

• Stripe — payment processing.
• Shipping carriers (such as Stallion Express) — your name, phone number, and shipping address to deliver your order.
• Google Firebase — sign-in with Google.
• Email and hosting providers — to send transactional emails and host our services.

We may also disclose information if required by law or to protect the rights, safety, and property of our customers or Prismonic.

We keep account information for as long as your account is active. Order and payment records are kept for as long as required for accounting, tax, and warranty purposes. When information is no longer needed, we delete or anonymize it.

You can ask to access, correct, or delete your personal information, or delete your account, at any time by emailing contact.prismonic@gmail.com from the email address on your account. We will respond within 30 days. Some order records may need to be kept to meet legal obligations.

Uninstalling the Prismonic app removes all information the app has stored on your phone.

We use industry-standard safeguards, including encrypted HTTPS connections and hashed passwords, to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and limit access to it.

Our website and app are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page.

If you have questions about this Privacy Policy, contact us:

You can also reach us through our contact page.